This policy explains how BillBot handles information collected through the platform, including merchant accounts, support interactions, and hosted platform operations.
We may collect account identity information, workspace and storefront settings, billing details, support communications, usage telemetry, authentication events, and operational records required to provide, secure, and improve the service.
Information is used to authenticate users, operate storefront and merchant workflows, process subscriptions, respond to support issues, detect abuse, monitor reliability, communicate important service events, and improve platform performance and usability.
Merchants may collect end-customer information through their storefronts. In those cases, merchants are generally responsible for the content they collect and the policies they publish, while BillBot acts as the service provider and infrastructure layer supporting that workflow.
Payment processing, social login, notifications, analytics, and other functions may rely on third-party providers. We share only the information reasonably required for those providers to perform the requested service or maintain platform operations.
We use reasonable technical and organizational safeguards to protect personal and operational data. These safeguards may include access controls, authentication checks, logging, hosted infrastructure protections, and operational monitoring.
Information is retained for as long as needed to operate the service, meet legal or financial obligations, resolve disputes, enforce agreements, or maintain legitimate platform records and security history.
Questions about access, correction, deletion, or privacy-related concerns should be sent through the contact page. Requests may require verification and may be limited where retention is required for security, billing, or legal reasons.